Welcome to Phone Place Kenya! Below are answers to common questions about our products, services, delivery, financing, trade-in program, and technical support.
A. Ordering & Delivery
How fast is delivery?
- Nairobi CBD: Within 1 hour
- Nairobi (Outside CBD / Cosmopolitan area): Within 1 to 2 hours
- Outside Nairobi: Within 24 hours via reliable courier services nationwide
Do you deliver outside Kenya?
No, we currently deliver within Kenya only.
Can I pay on delivery?
Yes, Pay on Delivery (COD) is available for locations within the Nairobi cosmopolitan area.
B. Extended Warranty (Phoneplace Care)
Do you offer extended warranties?
Yes. We provide a 1-year extended warranty for selected devices purchased from Phone Place Kenya, particularly refurbished or non-local warranty devices. Note that all refurbished iPhones carry a 6-month extended warranty.
What does the extended warranty cover?
- One-time screen replacement
- Accidental damage repair assistance
- Core hardware and software defect repairs
What is not covered?
- Liquid / water damage
- Power surge damage
- Unauthorized third-party repairs, tampering, or physical modifications
How do I make a warranty claim?
Bring your device along with original proof of purchase/receipt directly to our service center at Bazaar Plaza, 4th Floor, Shop D2, Moi Avenue, Nairobi.
C. Lipa Pole Pole (Installment Plans)
Can I pay for a phone in installments?
Yes! We offer flexible payment options to help you acquire your device without financial strain. Please note that Lipa Pole Pole financing requires an in-person visit to our shop at Bazaar Plaza, Nairobi.
What payment options are available?
- Instant Financing (“Weka Deposit, Chukua Simu”):
- Designed for SMEs and employed individuals who need a device immediately.
- Pay a 40% deposit and take your Android smartphone home today.
- Flexible repayment terms and interest rates:
- 30-Day Term: 10% interest (Ideal for quick balance clearance)
- 60-Day Term: 20% interest (Standard monthly budgeting)
- 90-Day Term: 30% interest (Long-term affordability)
- 120-Day Term: 40% interest (Minimum monthly installments)
- 0% Interest Lipa Mdogo Mdogo (“Save Now, Chukua Later”):
- Open to everyone with 0% interest, no pressure, and no extra charges (you pay the standard cash price).
- Ideal for iPhones and high-end flagship devices.
- No fixed deposit required to start, you save at your own pace and pick up your device once fully paid.
- Maximum duration allowed to complete your payment plan is 6 months.
- Payments must be made exclusively via our official shop paybill. There are strictly no refunds (a 10% fee applies only in exceptional approved cases), and the final price reflects the prevailing market price at the exact time of collection.
What do I need to apply for Instant Pickup?
For Employed Individuals:
- Original National ID and a clear copy
- Recent M-Pesa statement
- Copy of official KRA PIN Certificate
- 1 recent passport photo
- Official payslips for the last 3 consecutive months
- Employment verification letter signed by your HR department
- Next of Kin ID copy & working phone number
- (Limited to 1 device)
For Business Owners & SMEs:
- Original National ID
- Official Business Registration Certificate
- Valid Trade License / Business License
- Utility bills (water/electricity) for business premises covering the last 3 months
- (Bulk orders allowed)
D. Trade-In Program (Old to New)
Do you accept device trade-ins?
Yes! You can bring in your current device and apply its evaluated value as store credit toward any new smartphone purchase.
Which devices are accepted?
We accept functional smartphones from major brands, subject to physical inspection, battery check, and operational testing.
How does the trade-in process work?
- Bring your device to our shop or service center.
- Our technical team inspects and evaluates its market trade-in value.
- The agreed credit is instantly deducted from your new purchase total.
E. Repair Services (Phoneplace Care)
Do you repair phones?
Yes, we offer comprehensive repair services via Phoneplace Care.
What repairs are available?
- Original display replacement & glass repairs
- Battery replacements & charging port fixes
- Camera module, speaker, and microphone repairs
- Advanced motherboard diagnostics & software troubleshooting
Where is the service center located?
Phoneplace Care Service Center: Bazaar Plaza, 4th Floor, Shop D2, Moi Avenue, Nairobi.
F. Corporate & Bulk Sales
Do you offer corporate or bulk purchases?
Yes, we provide tailored mobile procurement and tech solutions for companies, NGOs, SMEs, and educational institutions.
What are the corporate benefits?
- Competitive wholesale & bulk discount pricing
- Dedicated account manager for streamlined orders
- Flexible business payment terms and ETIMS / VAT-compliant invoicing
G. Contact Information
- Sales Lines: 0726 526375 / 0707 548758 / 0721 510444
- Dedicated Trade-In Line: 0707 004427
- Repairs (Phoneplace Care): 0745 063030
- Financing (Lipa Pole Pole): 0110 464132
- Corporate Desk: 0708 465290
- Email Addresses:
- General Information: [email protected]
- Corporate Enquiries: [email protected]
- Main Retail Shop Location: Bazaar Plaza, Mezzanine 1, Unit 5, Moi Avenue, Nairobi, Kenya
- Operating Hours: Monday – Saturday: 8:30 AM – 8:00 PM | Sundays: Closed
H. Follow Us
- Facebook: PhonePlace Kenya
- Instagram: @phoneplacekenya
- TikTok: @phoneplacekenya
- X (Twitter): @PhonePlaceKenya
- YouTube: PhonePlace Kenya
Need More Help?
If you have any other questions, feel free to contact us or visit our store. Our team is always ready to assist you!